TERMS OF SERVICE

  1. Introduction
    1. Welcome to www.pawy.vn (hereinafter referred to as the “Website”). We provide information on the Website according to the terms and conditions outlined in this document. By accessing and using the Website, as well as any products and/or services provided through it (collectively referred to as “Usage”), you agree to be bound by the terms, conditions, and notices set forth below (collectively referred to as the “Terms of Use”). Your use of the Website constitutes acceptance of these Terms of Use. If you do not agree with these Terms of Use, please do not use the Website. We recommend checking this content regularly to stay informed of any changes to the Terms of Use.
    2. These Terms of Use are a commitment between You and Pawy (hereinafter referred to as “We”).
    3. We reserve the right to change/edit the content of these Terms of Use at any time. Your rights and commitments are understood as your rights and commitments according to the content of the latest version of the Terms of Use on the Website at the time of your Use.
  2. Rights to Use and Access the Website
    1. You have the right to use the Website for personal purposes and are not allowed to download/modify the Website or any part of the Website without our written consent.
    2. Use Rights do not include:
      1. Download, modify, resell, reproduce or copy the Website or any portion thereof.
      2. Use/resell the Website or the content of any part of the Website for commercial purposes.
      3. Collect, use or copy any products/product listings, descriptions or prices.
      4. You may not reproduce, duplicate, copy, sell, resell, visit or otherwise exploit the Website or any portion thereof for any commercial purpose without express written consent from Pawy.
    3. We grant you a limited right to access and make personal use of this Website, but you may not download or modify the Website, or any portion of it, without our express written consent. This license does not include any resale or commercial use of the Website or its content; collection or use of any product listings, descriptions, or prices; any derivative use of the Website or its content; or any use of data mining, robots, or similar data-gathering and extraction tools. You may not reproduce, duplicate, copy, sell, resell, access, or otherwise exploit the Website or any portion of it for commercial purposes without our express written consent. Additionally, you may not counterfeit or use counterfeiting techniques to replicate any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Pawy.
  3. Third Party Connections and Content
    1. You are not allowed to connect, tamper with or imitate any part of the Website without Pawy’s consent.
    2. The Website may include links to or display content of third parties (“Third Party Content”), including links to websites operated by other organizations and individuals (“Websites”). Third party”). Third Party Content and Third Party Websites are not under the control of the Company. The Company does not endorse, approve, make any representations or warranties regarding Third Party Content, Third Party Websites, products, services or information related to the Website. Third Party, related to the owner, operator of the Third Party Website, or their conduct. If You use or rely on Third Party Content or a Third Party Website, you do so at Your own risk.
  4. Trademarks, Service Marks, and Copyright
    1. Pawy owns all trademarks, service marks, trade names, logos and domain names contained in the Website or has valid rights to use them from licensors, suppliers and third parties. Modification, unauthorized use or copyright infringement of any trademarks on the Website for any purpose is not permitted.
    2. Pawy owns the copyright to all documents and information on the Website or holds legal rights from licensors, suppliers, and third parties to use such documents and information. Documents and information on this Website may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any manner, in whole or in part, for any purpose without Pawy’s prior written consent, except for personal or non-commercial use.
  5. Our product
    1. Pawy strives to keep product descriptions as accurate as possible. To the extent permitted by law, Pawy does not warrant that product and pricing descriptions or other content on this Website is completely accurate, complete, current or error-free. Weights, measurements and other descriptions provided on the Website are approximate and are provided for convenience only. Pawy will make all reasonable efforts to accurately display product characteristics, including available colors. However, the colors you see on the Website may vary from actual colors, depending on your mobile device, computer system, monitor and/or other display features.
  6. Terms of Sale
    1. By placing an order, you are making an offer to purchase products through the Website in accordance with its terms and conditions. All orders are subject to product availability and confirmation of the order price. Dispatch times may vary depending on product availability. Any confirmation or commitment regarding delivery time is subject to delays caused by the delivery service or force majeure events, for which we cannot be held responsible.
    2. To place an order, on the Website, you need to be over 18 years old and be a purchaser (not a purchaser of goods for resale). Pawy has the right to refuse any request from You.
    3. Except for bulk orders established by specific methods, as a customer, You agree not to place orders with a total value greater than 50,000,000 VND – Fifty million VND (including VAT and other related costs). ). Besides, the total quantity of the products you order must not exceed 99.
  7. Contract
    1. When you place an order, you will receive an email notification confirming receipt of your order. This email is only to acknowledge that we have received your order and does not constitute acceptance of it. A contract between you and Pawy for the purchase of products (“Contract”) will only be established when you receive an email confirming that your products have been dispatched from our warehouse or are ready for pickup (“Shipping Confirmation”). Please note that the Contract only covers the products listed in the Shipping Confirmation. We will not be obligated to supply any other products included in your order until a separate Delivery Confirmation for those products has been issued.
  8. Pricing and Availability
    1. Although we endeavor to ensure that all details, descriptions and prices displayed on the Website are accurate, errors (including system errors) may occur. If we discover an error in the price or payment for any goods You have ordered, we will inform You as soon as possible and offer You an option to reconfirm Your order. you with the correct price or cancel that order. If your order is canceled and you have already made payment for the goods, you will be refunded the full amount paid.
    2. Where applicable, prices recorded on the Website include value added tax (VAT). Delivery costs will be calculated according to the rates specified in Article 21 below. These additional costs will be shown and specifically included in the “Total Price” section.
    3. The Website may contain input errors, inaccuracies, or other inaccuracies and may not always be complete or up to date. We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information at any time without prior notice. We also reserve the right to refuse to fulfill any request based on information from the Website that may contain errors, inaccuracies, or outdated details, including, but not limited to, pricing, shipping, payment terms, or return policies.
  9. Payment
    1. All prices on the Website are in Vietnam Dong. You can pay for your order (i) upon receipt of the goods (in the form of cash on delivery (COD)); or (ii) through online payment (by bank transfer).
    2. If you fail to make a payment using the selected payment method, or if the payment is canceled for any reason, Pawy will cancel the order and suspend delivery until the full payment has been received.
  10. Bill
    1. Pawy will issue and include a receipt in the package with the purchased items.
  11. Discount code
    1. At any time, promotional coupons or discounts may be made available for use on the Website. By using promotional or discount coupons, you understand and agree to the terms and conditions of such programs.
    2. Promotional code must be entered during checkout to be valid. Discount level and discount threshold include tax, but do not include shipping and gift wrapping fees (if any). Discount cannot be used in conjunction with any other offer.
  12. Media and other content
    1. Customers may submit suggestions, ideas, comments, questions, or other information to our Customer Center and/or through the Website, provided that such content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, harmful to third parties, or objectionable. Additionally, submissions must not include or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailing, or any form of “spam.” You may not use a false email address, impersonate any person or entity, or misrepresent the origin of any content.
    2. When you submit, upload, or post information, documents, suggestions, ideas, concepts, tips, techniques, questions, comments, or other content (“Customer Communications”) to or through the Website, such content will be considered non-confidential and non-proprietary, in accordance with our Personal Information Protection Policy. By doing so, you automatically grant Pawy a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media worldwide. Pawy may use any or all Customer Communications for any purpose, including, but not limited to, copying, transmitting, disclosing, publishing, broadcasting, developing, and marketing in any manner for both commercial and non-commercial purposes.


    3. You grant Pawy and its sublicensees the right to use the name you submit in connection with such content, if they choose to do so. You represent and warrant that you own or otherwise control all rights to the content you submit; that the content is accurate; that its use does not violate these Terms of Use and will not cause harm to any person or entity; that the content does not and will not infringe on the intellectual property, publicity, privacy, or other rights of any party; and that the content is not and will not be defamatory or libelous. You also agree to indemnify Pawy against any claims arising from the content you provide. Pawy reserves the right, but is not obligated, to monitor, edit, or remove any activity or content. Pawy is not responsible and assumes no liability for any content or Customer Communications shared by you or any third party through the Website, whether arising under copyright laws, defamation laws, privacy laws, obscenity laws, or other laws. However, we reserve the right to delete any or all Customer Communications, including any material we deem inappropriate or unacceptable. Pawy has no obligation to use, return, review, or respond to any Customer Communications.
  13. Limitation of responsibility

    1. This website and all related information contained herein are provided by pawy on an “as is” and “as available” basis. Neither Pawy nor our partners, or our directors, officers, shareholders, employees and agents make any representations or warranties, express or implied, with respect to the content, materials or products are presented on the website. You expressly agree that your use of this website shall be at your sole risk to the extent permitted by applicable law. Pawy disclaims all warranties, whether express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Pawy does not warrant that the website, its servers or e-mail sent from the company are free of viruses or other harmful components or technical errors. Pawy or our partners, or our directors, officers, shareholders, employees and agents shall not be liable for any damages including, without limitation, direct losses direct, indirect, incidental, consequential damages or any other loss or liability arising from (a) Use or inability to use the website; (b) Any decision, action or inaction of any party regarding reliance on the content of the website; (c) Business interruption; (d) delays/interruptions while accessing the website; (e) No data distribution, misdistribution, destruction, destruction or other modification; (f) Loss or damage of any kind incurred as a result of accessing third party links on the website; (g) Computer viruses, crashes or system errors related to use of the website; or (h) Any delays, inaccuracies, errors or omissions in the content on the website.

    2. You agree that your sole remedy, if any, will be with the manufacturer or supplier of the product, in accordance with their warranty or for a return or exchange. Refunds for such products are subject to our Return Policy.
    3. By accessing our Website, you accept all risks associated with its use, including, but not limited to, the risk that your computer, software, or data may be damaged by any content transmitted through the Website or by any third-party content or third-party websites. To the extent permitted by law, all warranties, conditions, and requirements (whether express or implied) arising from or related to this Website are excluded.
  14. Immunity responsibility
    1. You agree to grant immenity and hold harmless Pawy from all damages, liabilities, costs, fees, and expenses, including reasonable attorneys’ fees, that Pawy may incur as a result of your violation of any of these Terms. This includes any claims related to information you provide or actions you take. We will promptly notify you of any such claims, suits, or litigation if they arise.
  15. Protect personal information
    1. Please review our Personal Information Protection Policy, which also governs your access to the Website, to understand our practices.
    2. Customer Communications as defined in clause 12 are and will be considered non-confidential and non-proprietary.
  16. Security
    1. Please review the security practices outlined in our Personal Information Protection Policy.
  17. Discontinue
    1. The Company reserves the right to discontinue, interrupt or revoke Your access to the Website for any reason, including, but not limited to, to upgrade and maintain the Website.
  18. Governing law, jurisdiction Terms
    1. This Agreement shall be governed by and construed in accordance with the laws of Vietnam, without regard to its conflict of laws provisions. In the event of any dispute, you and Pawy agree that the dispute shall be resolved through arbitration at the Vietnam International Arbitration Center of the Vietnam Chamber of Commerce and Industry (“VIAC”) in accordance with VIAC’s Arbitration Rules. The arbitration panel shall consist of three (3) arbitrators appointed in accordance with these rules. The place of arbitration shall be Ho Chi Minh City, Vietnam, and the arbitration language shall be Vietnamese. The parties expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods in resolving any issues involved.
  19. Events of force majeure
    1. Pawy shall not be liable for any delay or failure to perform its obligations due to force majeure events or other reasons beyond Pawy’s control, including but not limited to natural disasters, war or terrorism, epidemics, pandemics, government-imposed restrictions, regulatory changes, or shortages in the supply of goods and services.
  20. Obligations of Pawy (seller)
    1. In addition to the obligations specifically stipulated in these Terms of Use, Pawy is obligated to deliver goods, transfer goods to Customers and receive payment.
  21. Customer obligations
    1. In addition to the obligations specifically set forth in these Terms of Use, You may not:
      1. Use the Website for any violation of law;
      2. Use the Website to harm, abuse, harass, stalk, threaten or insult another person;
      3. Take any action that may cause inconvenience, disadvantage, or harm to users, third parties or Pawy;
      4. Resell, redistribute, or perform other acts to purchase products from the Website to gain profit;
      5. Fraudulently register or hold multiple accounts registered on the Website;
      6. Interfere with, disrupt or hinder the operation of the Website, or of Pawy;
      7. Tải lên, đăng, truyền tải hoặc cung cấp bất kỳ tài liệu nào:
        1. is not Your original work, or may infringe the intellectual property or rights of others;
        2. is, or could reasonably be considered to be, defamatory, obscene, offensive, threatening, abusive, obscene, vulgar, profane, indecent or unlawful, including racially defamatory material. race or religion, incites violence or hatred or is otherwise likely to harm, offend or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or other any physical or mental defect;
        3. include images or personal information of others unless you have their consent;
        4. You know or suspect, or You reasonably should know or suspect, to be false, misleading or fraudulent;
        5. contains large amounts of untargeted, unwanted or repetitive content; or
        6. contains financial, legal, medical or other professional advice.
        7. If you believe that a user has violated any of the above conditions, please contact us.
    2. Pawy reserves the right to block, suspend, or terminate any user account registered on the Website and to modify or remove any material uploaded, posted, transmitted, or otherwise made available by any user, without notice. Pawy may also unilaterally determine and limit, refuse, or disallow returns from customers at any time due to unusual or excessive return histories. By uploading, transmitting, posting, or otherwise making available any material via the Website, you grant Pawy a perpetual, non-exclusive, worldwide, royalty-free license to use, reproduce, edit, and exploit the material in any form and for any purpose. Membership registration may be denied if the registrant has previously canceled their account or membership.
    3. Pawy is not responsible and accepts no liability whatsoever for any material uploaded, posted, transmitted or otherwise made available on the Website by anyone other than Pawy. Pawy does not endorse any opinion, advice or statement made by anyone other than Pawy.
    4. You agree to release Pawy and its officers, employees, agents, contractors, suppliers, and licensors (collectively, “Affiliates”) from any liability, injury, loss, or damage (including all legal and other costs on a full indemnity basis) suffered or incurred by Pawy and/or its Affiliates arising (in whole or in part) from your breach or failure to comply with any of these Terms of Use, or any default or misconduct related to the subject matter of these Terms of Use, by you or any entity linked to you.
  22. General Account
    1. By continuing to use the Website, you acknowledge that you have read and understood these Terms of Use and you agree to perform and be bound by the terms and conditions of these Terms of Use. These Terms of Use shall not be altered or modified in any manner without the prior written consent of Pawy.
    2. These Terms of Use are in addition to your obligations and rights under the Privacy Policy of the Website. In the event of any inconsistency between these Terms of Use and the Privacy Policy or any other terms and conditions posted on the Website, the Terms of Use shall prevail. If you have any questions about your rights under these Terms of Use, please contact us using the information provided below.
    3. Pawy’s failure to take action with respect to a breach by You or others does not prejudice Pawy’s right to take action with respect to other or similar breaches.
    4. If you are acting on behalf of an organization or individual (including your employer), both you and the organization or individual will be jointly and independently responsible for all obligations set forth in these Terms of Use.
    5. If any part of these Terms of Use is held by a court to be invalid, illegal, or unenforceable, that part will be severed, and the remainder of the agreement will continue in full force and effect, operating to the fullest extent permitted by law.
    6. If you have any questions regarding the Terms of Use for this Website, please contact us via our Customer Center via the contact section page on help.